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Customer Service.
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the "Add to Cart" button on the item's product information page. You can continue adding items to your cart until you are ready to make your purchase.You can view the items you have placed in your shopping cart at any time by clicking on the View Cart icon located at the top of any page. When you are ready to proceed, click on the "Checkout" button and follow the order completion wizard.
We accept MasterCard, Visa, Novus (Discover) and payments through PayPal.
If your order was scheduled to ship within 30 days, and you were billed in full at the time of order, but your order has not shipped within 30 days, please contact customer service.
Customers are responsible for all shipping costs. Shipments are sent via UPS, FedEx or USPS per customer selection.If you need a faster delivery (overnight or second day), we suggest that you contact customer service for guaranteed availability and costs. Many products are ready to ship within two business days of your order. Once your order has been
shipped, you will receive a notification e-mailed with tracking information.
We ship to countries outside United States of America. Please be informed that all goods entering your country will be liable for import Duty and VAT at the applicable rates. Please contact your Custom Department for rates.Your shipping cost will depend on the weight of your item(s) and the choice of your shipping method. To find the shipping cost of your package to your country, you could try ordering from our website, www.kemperdolls.com, until you reach the shipping cost page. After selecting your shipping method and knowing the cost to ship your package, you could continue your order or back out of your order, by clicking on the BACK button.
We believe you will be very pleased with our products. We understand, however, that it can be difficult to shop from a computer screen. To make it easier, we have a no-hassle return and exchange policy. If, for any reason, you're not happy with your purchase, return it to us and we will promptly refund your money (excluding shipping and handling charges) or exchange it for something else. Simply follow the instructions below:
| Please contact us for a return authorization number prior to returning the product. |
| Products must be in original condition and repackaged properly, in the original packaging. Products not in their original condition will be subject to a 25% restocking fee. |
| Your return must be shipped prepaid and insured in a method that can be tracked and traced. |
| Assist us by including a copy of the invoice, the packing slip, and by indicating the reason for your return on the back of the packing slip. |
Please note, that some special items like discounted products or products on sale might not be eligible for returns. Credit is not issued until the merchandise is received at Kemper. Handle delicately! Please understand that we cannot accept returns after 30 days from shipping date. If the error is ours, we will pay for all shipping costs.
Returns and exchanges should be mailed to:
Kemper Doll Supplies, Inc.
13595 12th Street
Chino, CA 91710
USA
Please contact customer service for cancellations.
If you receive damaged merchandise, we strive to make the replacement process quick and easy. Be sure to notify us within 24 hours of delivery. Please keep all packing materials.
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